Your Privacy is Our Priority

Techlis is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Last Updated: September 10, 2025

Introduction

Welcome to Techlis (Techlis). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to our website (techlis.com), mobile applications, and services across the globe.

When you visit our website, use our mobile applications, or engage our consulting and development services, you trust us with your personal information. We take your privacy very seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register on our website or mobile applications
Contact us through forms, email, or chat
Request a consultation or quote for our services
Sign up for our newsletter or marketing communications
Use our mobile applications (iOS/Android)
Engage our consulting or development services

The personal information we collect may include:

Identity Data: First name, last name, username or similar identifier, title, date of birth
Contact Data: Email address, telephone numbers, mailing address, company name
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services
Usage Data: How you use our website, products and services
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences
Business Data: Information about your projects, requirements, and specifications when engaging our services

Mobile App Data

When you use our mobile applications on iOS or Android, we may collect:

Device information (model, operating system version, unique device identifiers)
App usage analytics and crash reports
Location data (if you grant permission)
Push notification tokens
In-app purchase history

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

To deliver and fulfill our services, including AI development, cloud architecture, web/mobile development, and consulting
To manage your relationship with us, including billing and account management
To provide customer support and respond to your inquiries
To deliver personalized content and recommendations

Mobile App Functionality

To provide app functionality and features
To send push notifications (with your consent)
To improve app performance and user experience
To process in-app purchases and subscriptions

Business Operations

To improve our website, applications, and services
To conduct analytics and research
To communicate with you about changes to our services, terms, or policies
To detect and prevent fraud and abuse
To comply with legal obligations

Marketing

To send you marketing communications (with your consent)
To personalize your experience and deliver targeted advertising
To measure the effectiveness of our marketing campaigns

Lawful Basis for Processing

We process your personal information under the following legal bases:

Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Legitimate Interests: Processing is necessary for our legitimate interests in running our business, provided your rights don't override these interests
Consent: You have given clear consent for us to process your personal data for specific purposes (such as marketing)
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject

Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who provide services on our behalf (payment processing, cloud hosting, analytics, email delivery)
App Stores: Apple App Store and Google Play Store for app distribution and in-app purchases
Business Partners: Partners with whom we collaborate to provide services
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

App Store Data

When you download our mobile applications, some data may be processed by:

Apple Inc. (for iOS apps and in-app purchases)
Google LLC (for Android apps and in-app purchases)
Analytics providers (with your consent)

International Data Transfers

We operate globally with offices in Vancouver, BC (Canada) and Ho Chi Minh City (Vietnam). Your personal information may be transferred to and processed in countries outside of your jurisdiction, including Canada and Vietnam.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission and other appropriate mechanisms to protect your data.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit and at rest
Regular security audits and penetration testing
Access controls and authentication mechanisms
Secure development practices for our applications
Regular backups and disaster recovery procedures
Employee training on data protection
Vendor security assessments

Mobile App Security

App Store security review processes
Secure communication with our servers (HTTPS/TLS)
Local data encryption on mobile devices
Biometric authentication where supported
Regular security updates and patches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Client Data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes
Marketing Data: Retained until you unsubscribe or request deletion
Mobile App Data: Retained while you maintain an active account or as needed for app functionality
Analytics Data: Retained for 26 months typically

Your Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (right to be forgotten)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at [email protected]

Children's Privacy

Our website, applications, and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and personalize your experience
Analyze site traffic and user behavior
Deliver targeted advertising
Improve our website and services

You can control cookie settings through your browser preferences. Mobile app users can manage tracking preferences in their device settings or app permissions.

Third-Party Services

Our website and applications may contain links to third-party websites, plug-ins, and applications. We also use third-party services for:

Analytics and performance monitoring
Payment processing and billing
Customer support and communication
Marketing and advertising
Hosting and infrastructure

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Please consult the privacy policies of any third-party services you access through our platforms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will:

Post the updated policy on this page with a new "Last Updated" date
Notify you via email or prominent notice if changes are significant
Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer:
Techlis Privacy Team
Mail: [email protected]

Mailing Address:
Techlis
Attention: Privacy Team
Vancouver, BC
Canada

Response Time: We aim to respond to all privacy-related inquiries within 30 days of receiving your request.

If you have any concerns about our use of your personal information, you have the right to make a complaint to your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the authorities.

Jurisdiction-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

EU Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR) as outlined above. We process personal data lawfully, fairly, and transparently.

Canadian Residents (PIPEDA)

Canadian residents are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). We obtain consent for collection, use, and disclosure of personal information.

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